Social Cues

Basic Thesis: CMC features (reduced social/context cues) lead to psychological states (reduced impact of social norms and constraints) which undermine social, normative influences leading to deregulated behavior.

Keywords: Reduced Social Cues (RSC) Approach

• Kiesler (1986) describes how the social effects of computers may be greater and more important than you imagine. Main point: [p. 46] Computers have social effects, cut down hierarchies, cut across norms and organization boundaries.
• McGuire, Kiesler, and Siegel (1987) explores influence of group communication and group decision processes on group decisions.
• Siegel, Dubrovsky, Kiesler, and McGuire (1986)
• Sproull and Kiesler (1986) analyzes e-mail use and characteristics in an organization.
• Siegel, Dubrovsky, Kiesler, and McGuire (1986)
• Rutter (1987) describes "cueless model" for communicating by telephone.
• Morley and Stephenson (1977) discuss bargaining, test out cueless model.
• DeSanctis and Gallupe (1987) apply cuelessness to study of GDSS.