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CASE STUDY: Denielle has been having a hard time getting organized for her second year as resident assistant at her college. She has been asked to lead a training session for new resident assistants, and she feels wary of teaching based only on her experience. She searches the Internet and finds several Web sites about the experiences of resident assistants around the world. Denielle corresponds by email with the authors and asks permission to use their experiences as case studies. Denielle also talks with the other resident assistants on campus, and even sets up an informal weekly support session at the student union. By the end of the school year, Denielle's confidence about leading the training sessions is much higher.

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