Computer-Mediated Communication Magazine / Volume 2, Number 4 / April 1, 1995 / Page 12

The Butler Did It

From Being Digital, pages 150-151:

"The best metaphor I can conceive of for a human-computer interface is that of a well-trained English butler. The "agent" answers the phone, recognizes the callers, disturbs you when appropriate, and may even tell a white lie on your behalf. The same agent is well trained in timing, versed in finding the opportune moments, and respectful of idiosyncrasies. People who know the butler enjoy considerable advantage over a total stranger. That is just fine."

Return to Book Review "A Little Bit of Everything, But Not the Whole Picture," by Kevin Hunt.

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