Magazine

Computerization at Work, by Rob Kling

SOURCES

• **Iacono, Suzanne and Rob Kling. 1984. "Office-Routine: The Automated Pink Collar." IEEE Spectrum. (June):73-76.
• Marx, Gary. 1990. "The Case of the Omniscient Organization." Harvard Business Review. (March-April):4-12.
• Horwitz, Tony. 1994. Mr. Edens Profits from Watching His Workers' Every Move. The Wall Street Journal. Dec 1. page A11.
• Poltrock, Steven E. and Jonathan Grudin. 1994. " Interface Development in a Large Organization: An Observational Study." (adapted from) ACM Transactions on Computer and Human Interaction.1(1)(March):52-80.
• **Bullen, Christine and John Bennett. "Groupware in Practice: An Interpretation of Work Experience." [Original article for this book.]
• Suchman, Lucy. 1994. "Supporting Articulation Work: Aspects of a Feminist Practice of Office Technology Production." Proceedings of the 5th IFIP WG9.1 Conference on Women, Work and Computerization. Amsterdam: Elsevier.
• Clement, Andrew. 1994. "Computing at Work: Empowering Action by 'Low-level Users'." Communications of the ACM. (37)1(January):52-65.