- Improvements to meet user needs:
develop a survey on what users expect, want, and need.
- Need user testing; I'd like to observe users. Find
out their level of understanding and satisfaction.
- Get some comments from usability experts and analysts.
- Develop quality
page and quality measure;
measure could be based on user satisfaction and a measure of
effectiveness in fulfilling purpose
- In seminars/workshops: work up new examples; observe
where people have problems.